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Frequently Asked Questions

  • What is your cancellation policy?
    Life happens, and you may need to cancel! Please provide a minimum of 24 hours notice prior to our session when possible. Cancellations less than 24 hours in advance will be subject to a cancellation fee equivalent to one hour of services per 3 hours scheduled. Rescheduling will occur according to availability.
  • What areas do you service?
    I am located in central Edmonton, and service Edmonton and the surrounding areas (up to 30 minutes from my central location). For locations beyond this service area, an hourly travel rate will apply.
  • Do you assemble furniture/hang shelving/clean?
    I can assemble some basic organizing products or furniture, however for more involved installations, I will suggest handy-people services (if required). Light cleaning is completed in spaces we are working in (i.e. wiping out cupboards). I can provide recommendations for deep cleaning services if this is required.
  • How do I prepare for my consultation/first organizing appointment?
    It is important for me to see your home in its natural state, and how it functions for you on a daily basis. So no need to clean or tidy up ahead of time! Through our consultation, we will identify the areas that are serving you well, and those that are not. Photos may be requested if the consultation occurs via phone. Any other adult age 18 years old and over whose space is being affected by the organization process (i.e. family member) should be present for the initial consultation.
  • What can I expect to budget for organizing services?
    We will work together to determine the area(s) of concern and scope of the project. You can choose from one of the available packages based on the recommendation from the consultation and to accommodate your budget. The length of time it takes to complete a project can vary, depending on the size of your space, amount of belongings, and your decision-making abilities.
  • How involved do I have to be?
    The level of involvement you will have in the organizing process can vary based on your preferences, needs, and the scope of the project. As a professional organizer, my approach is flexible, and I adapt to each client's unique situation. Here's how involvement typically works: Collaborative Approach: I believe in fostering a collaborative partnership with my clients. While I bring expertise in organizing principles and techniques, your input and vision are essential. Your understanding of your space, belongings, and priorities helps me create a personalized organizing plan that aligns perfectly with your lifestyle. Active Participation: In most cases, active participation is encouraged and valuable. By actively participating in the organizing process, you gain a deeper understanding of the systems and strategies we implement. This empowers you to maintain the organization long-term and adapt it as needed as your circumstances change. Hands-On Involvement: During organizing sessions, I often work side-by-side with clients, providing guidance, support, and direction. Together, we sort through belongings, make decisions about what to keep, donate, or discard, and create functional systems for organization. Guided Decision Making: Some clients prefer a more hands-off approach and may entrust me to make decisions about organizing solutions. In such cases, I ensure transparent communication and provide detailed explanations for the choices made. Respect for Boundaries: As a professional organizer, I always respect the boundaries and comfort level of my clients. If you prefer to have specific areas or items off-limits during the organizing process, I will fully honor your wishes. Ongoing Communication: Throughout the organizing journey, I maintain open communication to ensure that you feel comfortable and satisfied with the progress. I encourage you to share your thoughts, concerns, and preferences, which helps me continually refine the organizing plan to meet your expectations. Remember, the organizing process is tailored to your needs and preferences. Whether you want to be actively involved or prefer a more hands-off approach, my goal is to create a positive and empowering organizing experience that leads to lasting results. Together, we'll achieve a space that brings you joy, efficiency, and peace of mind.
  • Do I have to buy organizing products?
    No, you do not have to buy organizing products. As a professional organizer, my approach is focused on finding practical and efficient solutions that work with the resources you already have. While organizing products can be helpful in certain situations, they are not a requirement for creating an organized space. During our organizing sessions, I will first assess your current belongings and storage options. We'll work together to declutter and repurpose items you already own, maximizing their potential for organization. I believe in making the most of what you have before considering any new purchases. If we find that specific organizing products could significantly enhance the functionality and aesthetics of your space, I will suggest options that fit your budget and needs. You are welcome to purchase these items yourself, or I can do the shopping for you (additional fees will apply). However, the decision to purchase organizing products is entirely up to you, and there is no pressure to buy anything you're not comfortable with. My goal as a professional organizer is to help you create an organized and clutter-free environment that suits your unique lifestyle and preferences, regardless of whether you choose to invest in additional organizing products. By using creative solutions and maximizing your existing resources, we can achieve an organized space that brings you joy, efficiency, and peace of mind.
  • What happens to items I want to discard?
    Items you no longer wish to keep can be donated, recycled, sold or disposed of as appropriate. Delivery of donations or items for disposal is included in the service hours. You can also choose to drop off donations yourself, and I can make recommendations for appropriate charities or recycling facilities. I can also assist with making arrangements for donation pickup by various charitable organizations as required.
  • What happens when we are done organizing my space?
    When we have completed your project, I will walk-through the space with you and review the systems we have put in place. I will offer maintenance tips, to empower you with skills that extend beyond my services and help you stay organized. I am available for in-home follow-up sessions if you need additional support, with the purchase of additional hours.
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